Auto-generate Interview Guides
Automatically generate interview scripts based on research objectives, recommend follow-up angles, ensuring clear logic and comprehensive coverage.
Tap Into User Insights with AI, Freely Innovate and Grow, Swiftly & Steadily
Tapien supports enterprises' decision-making with AI-powered user interviews. Our products collect, analyze and organize consumer voice, turning it into insight assets and organizational capabilities. We aim to facilitate innovation and growth in this fast-paced, ever-changing era.
You’re in safe hands
Tap Into User Insights with AI, Freely Innovate and Grow, Swiftly & Steadily
Tapien supports enterprises' decision-making with AI-powered user interviews. Our products collect, analyze and organize consumer voice, turning it into insight assets and organizational capabilities. We aim to facilitate innovation and growth in this fast-paced, ever-changing era.
You’re in safe hands
Case Studies
Customer Stories
Real cases from leading brands powered by Tapien Moderator interviews
Tapien - Driving Continuous Evolution with Real User Feedback
As the first batch of users ourselves, the Tapien team continuously refines the product with real feedback, ensuring every iteration closely aligns with user needs to achieve a true product loop.
5 Pain Points to Core Capabilities
90% Tasks Completed in 24 Hours
3x Validation Frequency Increase
Sora - Making Global User Mindset Truly Visible
Facing the rapidly rising global product Sora, brands urgently need to understand real user mindset across different cultural backgrounds. Tapien transforms global samples into locally actionable insights, providing solid basis for key decisions.
7 Cities / 3 Countries with Consistent Logic
Zero Bias AI Moderator Deep into Motivation
1 Structured Mindset Map for Local Strategy
Milk Tea Brand - The Brand Crisis Behind a Successful Collaboration
Behind a successful collaboration campaign that attracted attention, there was a disconnect in user experience. Tapien helped the brand quickly understand real user mindset, enabling rapid recovery with 3% month-over-month sales growth.
40x+ Sample Acquisition Speed
1 Hour from Recruitment to Insights
AI Moderator Auto-analyzes User Feedback
Tapien - Driving Continuous Evolution with Real User Feedback
As the first batch of users ourselves, the Tapien team continuously refines the product with real feedback, ensuring every iteration closely aligns with user needs to achieve a true product loop.
5 Pain Points to Core Capabilities
90% Tasks Completed in 24 Hours
3x Validation Frequency Increase
Sora - Making Global User Mindset Truly Visible
Facing the rapidly rising global product Sora, brands urgently need to understand real user mindset across different cultural backgrounds. Tapien transforms global samples into locally actionable insights, providing solid basis for key decisions.
7 Cities / 3 Countries with Consistent Logic
Zero Bias AI Moderator Deep into Motivation
1 Structured Mindset Map for Local Strategy
Milk Tea Brand - The Brand Crisis Behind a Successful Collaboration
Behind a successful collaboration campaign that attracted attention, there was a disconnect in user experience. Tapien helped the brand quickly understand real user mindset, enabling rapid recovery with 3% month-over-month sales growth.
40x+ Sample Acquisition Speed
1 Hour from Recruitment to Insights
AI Moderator Auto-analyzes User Feedback
Tapien - Driving Continuous Evolution with Real User Feedback
As the first batch of users ourselves, the Tapien team continuously refines the product with real feedback, ensuring every iteration closely aligns with user needs to achieve a true product loop.
5 Pain Points to Core Capabilities
90% Tasks Completed in 24 Hours
3x Validation Frequency Increase
Sora - Making Global User Mindset Truly Visible
Facing the rapidly rising global product Sora, brands urgently need to understand real user mindset across different cultural backgrounds. Tapien transforms global samples into locally actionable insights, providing solid basis for key decisions.
7 Cities / 3 Countries with Consistent Logic
Zero Bias AI Moderator Deep into Motivation
1 Structured Mindset Map for Local Strategy
Milk Tea Brand - The Brand Crisis Behind a Successful Collaboration
Behind a successful collaboration campaign that attracted attention, there was a disconnect in user experience. Tapien helped the brand quickly understand real user mindset, enabling rapid recovery with 3% month-over-month sales growth.
40x+ Sample Acquisition Speed
1 Hour from Recruitment to Insights
AI Moderator Auto-analyzes User Feedback
Use Cases
Experience Tapien Interviews
Replace surveys, focus groups, and in-depth interviews with Tapien Moderator-moderated conversations
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Concept Testing
Qualitative and quantitative feedback on new products or ideas.
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Landing Page Test
Understand how people read your website and what they find confusing.
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Brand Research
Uncover consumer perceptions and emotions toward your brand to build differentiated positioning.
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Strategic Consulting
Gain market insights through in-depth interviews to support data-driven strategic decisions.
Data Insights
Get Deep Insights Faster
Tapien Moderator interviews deliver research efficiency at scale
0+
Total Real Interviews
0%
Product Team Satisfaction
200Hours
Interview to Report Delivery
3 Steps to User Insights
From Question to Insights, Completed in Just 1 Hour
No scripts, no moderators, no content organization needed. Tapien Moderator automatically completes the entire process from in-depth interviews to insight reports, enabling teams to get more authentic user answers at 100x speed.
Step 1: Design5 min to design
Tell Tapien Moderator What You Want to Learn
After proposing research objectives, the system automatically breaks down questions and generates interview guides. You can choose to recruit yourself or use Tapien's panel to reach target users directly.
Step 2: InterviewZero manual effort
Tapien Moderator AI Automatically Completes In-Depth Interviews
Users click a link to start. AI moderator probes and guides like a real interviewer, uncovering genuine insights. Run hundreds of interviews simultaneously.
Step 3: ReportInstant delivery
Get Actionable Reports in 30 Minutes
The system automatically extracts viewpoints, emotions, and causal relationships, generating structured insights and recommended actions. Reports are auditable and reusable, with all viewpoints traceable back to original statements with one click.
An intelligent research platform that helps teams quickly understand user thoughts
Intelligent Research Platform Built for Product Teams
Fully automated from conversation to insights, enabling teams to obtain high-quality data and insights in one day that previously took weeks.
Multi-Role Collaboration Panel
Product, design, and operations team members can view interview progress in real-time, comment on key moments, and quickly align team understanding.
Real-time Follow-up
Dynamically adjust question depth based on participant answers, quickly uncovering underlying motivations and barriers.
Complete Data Retention & Retrieval
Voice, text, and tags automatically archived, searchable by topic and demographic, building reusable long-term insight assets.
Structured Interview Content
Automatically extract high-frequency viewpoints, emotional trends, and keywords, helping teams quickly identify truly important insights.
Reports as Action Plans
Personas, influencing factors, and priority rankings are clear at a glance, enabling teams to create roadmaps directly from insights.
Why Tapien Moderator
The Tapien Moderator Advantage
Tapien Moderator-powered user interview platform. From recruitment to report, all in one flow - faster insights, sharper decisions.
 Tapien ModeratorTapien | Manual Interviews | |
|---|---|---|
| Run 100+ Interviews at Once | ||
| Interview to Report in 1 Hour | ||
| 1/10 the Cost of Traditional | ||
| Tapien Moderator Smart Probing | ||
| Auto-generated Reports | ||
| Traceable Insights | Varies | |
| 24/7 Availability | ||
| Permanent Data Retention | Varies | |
| Smart Recruitment | Varies |
Reliable, Controllable, Secure and Stable
We will not sell or share your data, nor use it to train our AI models. Meanwhile, Tapien is actively pursuing compliance certifications including SOC 2 Type II, GDPR, ISO 42001, ISO 27001, and ISO 27701, and is always committed to the highest standards of security assurance.
Compliance
ISO 27001
(application ongoing)
ISO 27701
(application ongoing)
ISO/IEC 20000-1
(application ongoing)
ISO 9001
(application ongoing)
ISO/IEC 42001
(application ongoing)
Subprocessors
Google Cloud
AWS
Deepgram
OpenRouterAuthentic Sources
Research is based on real-person interviews and corporate First-Party research materials.
Professional Methodology
Research tasks can be configured by integrating business objectives, industry background, research outlines and in-depth interview methods.
Verifiable results
The research conclusions can be traced back to the corresponding original audio and video recordings of respondents.
HI+AI collaboration
Researchers and business teams can configure research designs, observe and intervene interview processes, and adjust analytics perspectives.
Make Tapien Moderator Your Chief User Researcher
Contact us and our research experts will provide full support
Share industry best practices
Customize research solutions
Help your team work smarter